Frequently Asked Questions
How should I pay for my purchase?
Fashion Furniture offers a range of payment alternatives-cash, check, VISA, MasterCard, Discover Card, and American Express, as well as a number of financing plans. Otherwise, payment in full before delivery is generally the easiest and most convenient payment method.
We do accept payment upon delivery, but require cash, check or money order for this option.
What is the Fashion Furniture Layaway Program?
Our layaway program allows you to reserve the current sale price on regular stock merchandise for up to 180 days with a 25% deposit.
While the merchandise may not be physically held, our buyers will project purchases at the price you reserved and have it available for when you are ready. That is why letting us know 8-10 weeks in advance when you'll want your layaway purchase delivered is important.
When will my purchase be delivered?
Delivery dates are scheduled and noted on your receipt at the time of purchase. If a delivery date cannot be determined at this time, our procedure for scheduling is as follows:
Special Order Merchandise
Availability is estimated based upon information given to us by the manufacturer. Actual availability may vary due to shortages in raw materials, labor or transportation difficulties beyond our control. Upon arrival, we will notify you promptly to arrange for pick-up or delivery.
For temporarily out-of-stock items, we will give you an estimated time-of-arrival date. This date is an approximation based on information from our supplier and may be subject to change. Upon arrival, we will notify you to arrange for pick-up or delivery.
If your purchase was a layaway item, or if for any other reason you were unable to specify a delivery date at the time of purchase, please call us at leas 4 days in advance of the desired delivery date.
While your convenience is foremost in our mind, the uncertainties of traffic conditions, weather, set-up times and routing make it impossible to specify exact delivery times.
We know time is of the essence. Feel free to call us, at (559) 440-9600 after 8:30 a.m. on your scheduled delivery date to find out your 3-hour delivery window.
Can I change my delivery date?
Yes, but we ask that you give us a two-day notice if you need to cancel or reschedule.
Customers who cancel or reschedule within 48 hours of their delivery day will be charged a $25 cancellation fee. Customers who cancel the day of their delivery will be charged a re-delivery fee.
Thank you in advance for keeping your scheduled delivery date.
What can I expect the delivery people to do?
You should expect our best effort to ensure that receiving your purchase is a satisfying experience. All we ask is that you have the room clear and ready for your furniture.
Standard set-up is as follows:
Furniture will be unwrapped, detailed, and legs will be attached prior to leaving our warehouse, and merchandise will be set in place in your home.
Hardware will be put on, mirrors attached (not hung on walls), beds will be set up and mattresses set in place.
Hardware will be put on, tables will be assembled and china cabinets set in place.
Wall Units, Occasional Tables, Etc.
Hardware will be put on, pieces will be assembled, placed and leveled. We are sorry, but due to insurance regulation, we are not allowed to move or hook up television audio/visual equipment.
What is meant by "Professional Home Set-Up?"
We will place the furniture in your home the way you want it, out of the cartons and fully assembled. All you have to do is enjoy it!